TERMS & CONDITIONS

Delivery Terms

A signature is required at the point of delivery for all orders. Should there be no one to accept delivery, the parcel will be sent back to your local postage centre and you will be left a card detailing how to arrange re-delivery or collection. If the carrier does not hear from you within 7 days, they will return the parcel to us.

We do not accept responsibility for any delays in the postal service or for undelivered goods and strongly advise customers to select the "Special Delivery - Guaranteed Next Day" option, which includes a Parcel Tracking Service and Insurance. Parcels that are ‘Returned to Sender’ due to incorrect address information or non-collection will be charged an additional postage amount to resend the item. The additional postage will be determined on the postage originally paid.  

If an item has been delivered and has obtained a proof of delivery we have fulfilled our legal obligation. Wythecountyhistoricalsociety.com shall be under no liability for any delay or failure to deliver the products within estimated timescales. Risk of loss and damage of products passes to the customer on the date when the products are confirmed as delivered. Parcels sent using the address given on the order will be deemed to be safely delivered once a signature has been obtained by the courier.

If this is not the case, the customer will have to open a case against the courier.


Making A Purchase
Click on any items that you wish to buy, check required quantity, click buy, check correct item and quantity, click "confirm" to add to the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for details that we need to be able to satisfy your order, including item, style, colour preferences and alternate shipping services. You can cancel your order at any time up to payment confirmation.

For Online Payment: Visa, MasterCard, and American Express credit card.
All prices shown on this website are in USD. Where an image assortment is shown only 1 item will be supplied unless stated otherwise. Value added items are subject to availability. Images and text on this website are for illustration only and products supplied may vary in style or colour.


Ordering
Certain products may vary slightly, resulting in apparent colour variations as seen in our stores or promotional literature. Therefore, colours depicted should be used only as a guide.

We reserve the right to refuse or cancel any order once it has been placed if, for example:

- Your payment has been marked as fraudulent or potentially fraudulent by the payment system. This also includes payments that do not pass 3D secure or have an AVS match.

- Payment has been made using a card not issued in a country we dispatch to

- There is an error on the website regarding price or description of a product  

If the items you have ordered are unavailable you will be notified as soon as possible via email or phone call.

We are happy to exchange items; however a charge will be applied to cover secondary delivery costs. For returns involving a refund, our postage and packaging costs will be deducted before the refund is processed. Earrings can't be exchanged due to hygiene reasons.

In the instance that we agree to pay the customers return postal costs, this will only be paid at the rate at which they were originally charged for the outbound postage for that item.

In order to adapt to customer feedback we reserve the right to amend and improve product specifications.

Please be careful with jewellery clasps and fastenings, do not pull or tug at them. Clasps may be stiff, this is norma
l to provide additional security to the item; this will slightly loosen over time.
Please note that tarnishing is a natural characteristic of silver jewellery and is not covered by our warranty. We advise you to clean your item in soapy water with a soft toothbrush and polish with a silver polishing cloth to remove any silver tarnishing.

Please note when wearing sterling silver, plated and costume jewellery please refrain from using body lotion, perfumes, hairspray and other chemical based products. The ingredients can tarnish the sterling silver. Also jewellery should always be removed before showering or swimming. All items we sell on our site are genuine products supplied by genuine manufacturers, it is illegal to sell counterfeit products in the UK and Wythecountyhistoricalsociety.com prides itself on never offering such products to our customers.

Exchanging and returning Items
We are happy to refund or exchange goods. All customers wishing to return an item must download & fill out our Returns Form. Please include your fully completed form with your return back to us. If an item purchased from Wythecountyhistoricalsociety.com does not fit or is unsuitable the item can be returned for an exchange or refund. You have 14 days from the despatch date to return the item, which must be returned in its original unused condition with all packaging. You are responsible for the return postage charge.  

In the interest of hygiene, earrings are non-returnable.

Please note: We offer a 3 months warranty on our sales items for manufacturing faults only, and not wear-and-tear.

When returning items from outside the USA, please ensure the parcel is clearly marked as a return/repair. If any customs charges are applied, this will be deducted from the value of any refund. If the item is to be exchanged, we require payment of the customs charges prior to sending out your exchange.

REFUNDS
All goods must be received by us in perfect and unused condition within 14 days of receipt for a full refund (excluding our postage costs) – please retain proof of postage. Refunds will be made to the original source of payment.

The cost of returning the goods is the customer’s responsibility. We do not accept responsibility for returned goods until they have been received by us and accounted for. Therefore we advise you to return parcels using a service with a proof of delivery, although this is at your discretion. For particularly valuable items you should use Royal Mail Special Delivery and ensure the goods are covered by sufficient insurance. The responsibility of goods being returned to us lies with the sender and lost parcels must be claimed for by the sender.

We will be responsible for reasonable postage costs for the return of goods which prove to be faulty. These costs should be agreed before the return of the goods. We will not pay for return postage costs that are higher than the original delivery charge. Goods deemed to be damaged by wear and tear; misuses or accident are not accepted as faulty. In the instance that we agree to pay customers return postal costs, they will only be paid at the rate at which they were originally charged for the outbound postage for that item.

If you have any return issues which are not stated here please do not hesitate to contact us.